Troubleshooting Solutions

Communication error between the PC and the PDA: USB port not responding:

USB Port only communicates once: For no clear reason, communication between the UMT and the PDA can be accomplished only once. When you try to communicate after the first attempt, nothing happens. You must close the UMT and reopen it to be able to communi

PDA errors: Error when starting Umt software or many Umt icons in your PDA: 1. You may have many Umt or/and UmtPlus™ icons in your PDA. This happens when you forget to delete the old version of the UmtPlus™ or/and the Umt software from your PDA before ins

Memory full when your study is in progress: You are conducting a study and when you click an element, the Summary icon , or the List icon , you receive a Memory Full message on your PDA.

Your Handheld does not respond to buttons or tapping the screen:

You tap a screen button and it is not the same screen button that responds: You must calibrate the screen of your Handheld.

Renaming your PDA with another User Name:

Printing problem: You want to print report or graph from STATUMT and the result is bad:

FAQ and Technical Support: Problems installing UmtPlus:

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Communication error between the PC and the PDA: USB port not responding:

1. Ensure that your PDA is properly connected to the computer’s port;
2. From the Umt Manager's Options menu, COM Port sub-menu, ensure that you select the right USB port:
For Palm™ Handheld: If you are using a Palm™ Handheld, select USB Port (Palm devices);
For Sony CLIÉ™ Handheld: If you are using a Sony CLIÉ™ Handheld, select USB Port (Sony and Handspring devices).

If not (USB Port for Palm Devices is selected), your computer will crash when you try to communicate between the Umt program and your Handheld. Ensure that the HotSync® Manager is closed on your PC.

If it is open, this icon will be in the lower right-hand corner of your PC’s screen. With the mouse, click on this icon and select Exit to close the HotSync® Manager.

For Handspring™ Handheld: If you are using a Handspring™ Handheld, select USB Port (Sony and Handspring devices). If not (USB Port for Palm Devices is selected), your computer will crash when you try to communicate between the Umt program and your Handheld. In addition, to use the Handspring™ Handheld with the USB Port, you must have the Palm Desktop version 4.1 or higher with the USBPort.dll version 4.4.0 or higher.

Ensure that the HotSync® Manager is closed on your PC. If it is open, this icon will be in the lower right-hand corner of your PC’s screen. With the mouse, click on this icon and select Exit to close the HotSync® Manager. It is also possible that you will have problems if you are using Windows® XP with a Handspring™ Handheld, and you first installed a lower version than Palm Desktop version 4.1 and/or a lower version than USBPort.dll version 4.4.0.

Impossible to select the USB port:

From UMT’s Options menu, select Paths… To use the USB port, the Palm Desktop path (USBPort.dll) must be the same as that installed on your Palm Desktop. This can be C:Palm, C:Program FilesPalm, C:Program FilesSony Handheld or any other path directory. Click the Browse button to select the correct Palm Desktop path, or click the Search button to automatically find the correct Palm Desktop Path and from the Palm Desktop Path Search dialog box, click the Search button. When the search is done, select the corresponding Path and click OK.

You require the Palm Desktop version 4.1 or higher with the USBPort.dll version 4.4.0 or higher. To upgrade your Palm Desktop free of charge, go to www.palmone.com

First, you must uninstall the UmtPlus™ software as follows:

1. Quit the UMT application on your Handheld;
2. From your Handheld, select the Menu key;
3. From the App menu, select the Delete sub-menu;
4. Select UMT, then select the Delete key. To the message Delete the UMT application and all data?, select Yes;
5. Select the Done key.

Then, reinstall the UmtPlus™ software by following the installation instructions (see Chapter 1 of the UmtPlus™ Manual).

Memory full when your study is in progress: You are conducting a study and when you click an element, the Summary icon , or the List icon , you receive a Memory Full message on your PDA.

Perform a Soft Reset: Use the reset tip tool, or the tip of an unfolded paper clip (or similar object without a sharp tip) to gently press the reset button inside the hole on the back panel of your Handheld. A soft reset tells your Handheld to stop what it is doing and start over again while retaining all records and entries stored in the Handheld.

Restart Umt, click this icon , then click the Summary Refresh icon to refresh the study.

If you are using a 2 Meg Handheld and this problem happens often, you should change your Handheld to an 8 Meg.

Your Handheld does not respond to buttons or tapping the screen:

You tap a screen button and it is not the same screen button that responds: You must calibrate the screen of your Handheld.

1. Click the Application button;
2. Click the Prefs icon;
3. Click the small triangle at the top of the screen;
4. From the menu, click Digitizer and tap the center of the target;
5. Click the Application button followed by the UmtPlus™ icon to return to the UmtPlus™ program.

Renaming your PDA with another User Name:

How to renaming it:

1. From your PC, start the Palm Desktop program;
2. Select the menu Tools;
3. Select the sub-menu Users;
4. From the dialog box Users, select the user that you want to rename;
5. Click on the Rename button;
6. Type the new user name and click OK;
7. Make sure that your PDA is properly connect to your PC and do a HotSync.

Printing problem: You want to print report or graph from STATUMT and the result is bad:

From the STATUMT program, select the File menu and the Print Options sub-menu. Uncheck the Allow STATUMT to Preset the Paper Orientation box. Some printers do not respond correctly to the Preset Paper Orientation command. When this box is not checked, you will have to set the paper orientation manually.

FAQ and Technical Support: Problems installing UmtPlus:

Click here to open the installation guide in PDF format.

Still have a question?:

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