Case Study: How Fed Ex is using UMT Plus to set and test work standards
The Hub Operations department at FedEx is using a new approach to test and set their work standards in order to determine where
the opportunity for improvement is. Handheld technology is allowing them to gather work samples from 29 distribution centers and easily unify the data to create more accurate statistics.
“ to using UmtPlus we were using the stopwatch and pen method which limited our options because of how long the study took to complete,” says Kristen McCloskey Dexter, Hub Operations and Engineering Support. Previously her department
would pick one hub in each division and would set standards based on that sample.
“ old method would take 4 to 8 weeks at least and the data was not necessarily representative of all of the hubs.”
Several colleagues suggested that the team at FedEx would benefit from the UMT Plus software for handheld computers. After doing a trial the department invested in multiple licenses for their 27 engineers that would be collecting work samples
in each of the 29 hubs.
Using their own customized study, the engineers are now able to do process checks of package handlers. The field engineers are able to capture the work that is actually being done to see if standards meet
the predetermined time studies in order to validate existing standards or generate new standards.
FedEx is now able to capture more samples across all of the facilities
while minimizing the work for the field engineers. “ the UMT Plus software enables us to study each of the hubs and have a complete assessment in a week max.
Furthermore, the extra amount of data we can get makes our results
much more accurate” Kristen assures that she would recommend the software to other organizations facing similar challenges. “ major benefits of using UMT Plus include; data integrity, improved data quality, the ability to get data from across facilities and then unify the data. Plus, it’s easy to learn how to use, and saves us a lot of time.”